Ensembl helpdesk maintenance

UPDATE: Postponed until further notice

We are postponing this maintenance until the beginning of November for technical reasons. Specific dates will be released as they are finalised.


Due to essential maintenance, the Ensembl helpdesk email will be shut down for approximately 48 hours, beginning at 9 am (BST) on 24th October. Any emails sent during this time will be held in a queue, and we will respond to them when the system is up and running again, although there may be some delay. You will not receive any confirmation of your email, as this is automatically generated by the system.

You can also post queries to the Ensembl dev list and BioStars (please add “Ensembl” as a tag).

We will update you when the system is back.

We apologise for any inconvenience this may cause.