Due to a major loss of cooling incident at one of the EMBL-EBI data centres, there was reduced Ensembl functionality between Saturday 2nd February and Wednesday 6th February.

However, as of Wednesday 6th February, all Ensembl and Ensembl Genomes services have now been restored and are working as normal.

If you encounter any further issues, please report them to the Ensembl Helpdesk.

Thank you for your understanding and patience while we worked to fully restore our services.

Due to essential maintenance, the Ensembl helpdesk email will be shut down for approximately 48 hours, beginning at 9 am (GMT) on 25th November. Any emails sent during this time will be held in a queue, and we will respond to them when the system is up and running again, although there may be some delay. You will not receive any confirmation of your email, as this is automatically generated by the system.

You can also post queries to the Ensembl dev list and BioStars (please add “Ensembl” as a tag).

We will update you when the system is back.

We apologise for any inconvenience this may cause.

UPDATE: Postponed until further notice

We are postponing this maintenance until the beginning of November for technical reasons. Specific dates will be released as they are finalised.

 

Due to essential maintenance, the Ensembl helpdesk email will be shut down for approximately 48 hours, beginning at 9 am (BST) on 24th October. Any emails sent during this time will be held in a queue, and we will respond to them when the system is up and running again, although there may be some delay. You will not receive any confirmation of your email, as this is automatically generated by the system.

You can also post queries to the Ensembl dev list and BioStars (please add “Ensembl” as a tag).

We will update you when the system is back.

We apologise for any inconvenience this may cause.

We’re pleased to announce that Ensembl now provides a public MySQL server hosted in Singapore – asiadb.ensembl.org. For users in that part of the world this should be much faster to query than the main server (ensembldb.ensembl.org) which is based in the UK. The new mirror server is similar to our US based mirror in that it contains databases for the two latest releases of Ensembl only; if you require access to earlier data you will need to continue to use ensembldb.ensembl.org. Please see the Ensembl website for connection details.

The Wellcome Trust Genome Campus as well as the Sanger Institute and the EBI are closed for the holiday period between 23 December and 2 January. Ensembl browsers (www.ensembl.org, useast.ensembl.org. uswest.ensembl.org. and asia.ensembl.org) along with underlying databases will remain accessible during this time, however, if we experience any issues, associated fixes are likely to be delayed.

As usual, API or local installation issues can be reported to our developer mailing list (the archive is searchable at http://lists.ensembl.org/pipermail/dev/), and questions or reports about the browser or underlying data can be emailed to helpdesk (this is a private list). However, please expect delays in replying to your question up to 4 January 2013.

Have a good end to the year. We look forward to hearing from you in 2013.

All Sanger located Ensembl based websites (www.ensembl.org, pre.ensembl.org, archives and vega.sanger.ac.uk) will be unavailable for a short period on Mon, 16th July from 1300 GMT. We expect the maintenance to be completed within the hour.

Ensembl mirrors (useast.ensembl.org, uswest.ensembl.org and asia.ensembl.org) will continue to operate, but note that user logins from these will not be available during this period.

Apologies for the inconvenience this may cause.

BLAST and BLAT will be unavailable for a short period from 13.00 BST on Wed 20th June due to some hardware maintenance being required. We expect this work to be complete within the hour. This will affect the main Ensembl site and the mirror sites.

BLAST and BLAT will be unavailable for a short period from 13.00 BST on Thur 24th due to some hardware maintenance being required. We expect this work to be complete within the hour.
This will affect the main Ensembl site, mirror sites, Vega and Pre Ensembl.

Apologies for any inconvenience caused,

Regards,

Steve

Due to urgent maintenance being required, all Sanger located Ensembl based websites (www.ensembl.org, pre.ensembl.org, archives and vega.sanger.ac.uk) will be unavailable for a short period on Thur, 17th May from 1300 GMT. We expect the work to be completed within the hour.

Ensembl mirrors (useast.ensembl.org, uswest.ensembl.org and asia.ensembl.org) will continue to operate, but note that user logins from these will not be available during this period.

Apologies for the inconvenience this may cause.